Business communication is made tricky not by industries, but by its people. Throughout the years of working within various ranks and even right now being on top of my own business, I have witnessed many moments where communication wasn’t done or used in the right, empathetic way, leading to conflict and misunderstandings – gossips, dogmatism, and negativity being the major causes – which is just why I appreciate Julian Treasure’s discussion about solving communication issues in general. His talk tackles what it takes to speak powerfully to instigate change.
As Julian said, “human voice is the most powerful sound in the world.” It has the power to declare war or peace, conflict or harmony, and yet some people might feel powerless as if nobody cares to listen.
Take 10-minutes of your time and watch this TEDTalks video, entitled “How to speak so that people want to listen” by Julian Treasure, as he shares valuable information on bad communication habits you need to avoid, what you need to say, how you need to say it, and a couple of helpful exercises to follow prior making a presentation.