The Roles of Managers in Effective Communication

Business communication is without a doubt a key factor in achieving company goals. It is the lifeblood of any organization. Therefore, it is crucial for managers to effectively communicate not just with clients or business partners, but with their staff as well.

Communication heavily affects the workplace and the performance of their subordinates, meaning managers are the main instigators of effective communication and great working relationships within the company no matter what the people’s position in the corporate hierarchy is.

Thus, a manager should:

1. Establish communication channels and help employees develop better communication skills.
It is imperative for a manager to establish the company’s communication practices and channels, and ensure that everyone’s on the same page. A manager makes sure that people are always updated, the same way employees update everyone with project advancements. A manager who promotes communication tends to get in touch with their subordinates regularly and tries to promptly attend to their concerns irrespective of their level.

2. Promote transparency and collaboration among employees.
Lack of transparency and collaboration among employees might lead to duplicacy of work and project catastrophe. When a team member works without the support of others, tasks appear to be more difficult and laborious, making them take longer to get a job done. As manager, you should delegate responsibilities to your staff and conduct brainstorming sessions, especially for time-sensitive projects. Promoting a collaborative working environment to complete interconnected tasks is the most efficient way to achieve the team’s common goals.

3. Troubleshoot communication issues within the team or department.
Communication issues or challenges will arise in the workplace one way or another. It is part of a manager’s role to intervene and come up with critical solutions to maintain the team’s performance and preserve harmony in the office. The manager should know how to ease the situation and mediate a conversation between two or more parties to ensure clarity on all sides. Issues and employee differences can always be sorted out with proper managerial intervention.

4. Go the extra mile to motivate team members.
Team members often have a positive reaction to healthy communication. When a manager takes the extra step to recognize their subordinates’ great work, even in the simplest way, employees get motivated to deliver better outputs and impress them again next time around.

5. Get to know and keep abreast of employees’ situation.
Keeping a good working relationship with employees inhibits loyalty. Let’s face it – nobody enjoys working for a toxic boss who always make you feel like you’re in a lion’s den. A great manager engages in informal communication such as casual talks, life updates, or non work-related topics in general to develop personal relationships. This allows the manager to understand their personal grievances or problems, and possibly address the ones affecting their work performance.

In events where you managers can’t seem to resolve issues within your department despite your efforts, investigate further and identify the major barriers to effective business communication at your workplace – nasty corporate politics being one. And start from there.

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